Privacy Policy
Harrow Movers Privacy Policy
This Privacy Policy explains how Harrow Movers collects, uses, discloses and protects your personal data when you use our services or otherwise interact with us. It applies to all Harrow Movers customers and prospective customers in our service area, as well as to visitors who contact us to request information, quotes or bookings.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We encourage you to read this Privacy Policy carefully so that you understand how and why we use your personal data and the rights you have in relation to it.
Who we are and scope of this policy
Harrow Movers is a removals and related services provider operating in the Harrow area and surrounding locations. In this Privacy Policy, references to we, us or our mean Harrow Movers as the data controller responsible for deciding how and why we use your personal data.
This Privacy Policy applies to all personal data we process about customers, prospective customers, individuals who make enquiries about our services, and recipients of services that we provide on behalf of our customers, such as people at collection or delivery addresses.
Personal data we collect
We may collect and process the following categories of personal data:
Contact and identification details, such as your name, postal address, property address, and any other contact details you choose to provide when you make an enquiry, request a quote, or book a move.
Service and booking information, including details about the properties you are moving from and to, access information such as floor level or parking restrictions, dates and times of moves, inventory or item lists where provided, and any special instructions relating to your booking.
Communication records, including the content of messages you send to us and notes of communications we have with you when we respond to enquiries, provide quotes, confirm bookings, handle complaints or manage your move.
Payment and billing data, such as information necessary to process payments and issue invoices. Where we use payment processors, they may collect certain payment details directly from you on our behalf.
Technical and usage data, such as basic information about how you interact with our website or online forms, including the date and time of visits and pages viewed. We only use this information to operate and improve our services and to keep our systems secure.
Information supplied about other individuals, for example the contact details of another person at a collection or delivery address. You should make sure that these individuals are aware that you are sharing their details with us and direct them to this Privacy Policy where appropriate.
How we collect your data
We collect your personal data in several ways, including:
Directly from you when you contact us by phone or through our online forms to request information, obtain a quote or book a service.
During the provision of our services, when we record details related to your move or associated services.
From third parties where necessary to provide our services, for example from partners or comparison platforms that you use to request removal quotes, or from business customers who provide your details for us to deliver services to you.
Automatically, through limited technical information collected from your use of our website or online forms, which helps us to maintain security and improve the user experience.
Lawful bases for processing your data
We rely on several lawful bases under the UK GDPR to process your personal data, depending on the context:
Contractual necessity: We process your personal data where it is necessary to enter into or perform a contract with you, including to provide quotes, confirm bookings, deliver our removal services, handle payments, and manage any related customer service or complaints.
Legitimate interests: We process personal data where it is in our legitimate business interests to do so and where these interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, training staff, handling enquiries and complaints, and maintaining the security of our systems and premises.
Legal obligations: We process personal data where necessary to comply with legal and regulatory obligations, such as record-keeping, tax requirements, and responding to lawful requests from public authorities.
Consent: In limited situations, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide you with information and quotes about our services when you request them, and to respond to your enquiries.
To set up, manage and perform your booking, including planning the logistics of your move, arranging access and resources, and communicating with you about timings and requirements.
To process payments, issue invoices, handle any refunds due, and keep appropriate financial and transactional records.
To manage our relationship with you, including dealing with feedback, complaints or claims and providing ongoing customer support.
To improve and develop our services, including monitoring usage patterns, training our staff, and maintaining the quality and safety of our operations.
To comply with legal and regulatory duties and cooperate with law enforcement or regulatory authorities where required.
Data sharing and processors
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act either as data processors on our behalf or as independent controllers with their own responsibilities.
Data processors that may process your personal data on our behalf include providers of IT and hosting services, secure data storage solutions, communication tools used to manage bookings and enquiries, and payment processing or invoicing services. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes we specify, and they are required to implement appropriate security measures.
We may also share your personal data with professional advisers such as accountants, legal advisers, and insurers where necessary for business administration, legal compliance or to manage or defend legal claims.
Where required by law, we may disclose personal data to public authorities, regulatory bodies, law enforcement agencies or courts.
International transfers
Where any of our service providers or systems involve transferring your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in line with UK GDPR requirements. This may include using standard contractual clauses approved by the relevant authorities or ensuring that the country has been recognised as providing an adequate level of data protection.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, tax, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to queries, handle complaints, and maintain accurate financial and tax records. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
The exact retention period may vary depending on the type of data and the context in which it was collected. We may retain data for a longer period if we are required to do so by law or if it is necessary in connection with a legal claim or investigation.
How we protect your data
We use a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure systems and staff training on data protection responsibilities.
While we take reasonable steps to secure your personal data, no system can be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely as far as is within your control.
Your data protection rights
Under data protection law, you have several rights in relation to your personal data, subject to certain conditions and exceptions:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how we use it.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
The right to restrict processing: You can request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. We will then stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
The right to data portability: In certain circumstances, you can request that we provide the personal data you have given us in a structured, commonly used and machine readable format, and ask us to transmit this to another controller where technically feasible.
Where we rely on consent, you also have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
Contact and complaints
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our website or in your booking documentation.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the chance to address your concerns directly in the first instance.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements to our services. Any changes will be made available through our website or by other appropriate means. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.