Terms and Conditions
Harrow Movers Terms and Conditions of Service
These Terms and Conditions set out the basis on which Harrow Movers provides domestic and commercial removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 Client means the individual, company or organisation that requests or receives services from Harrow Movers.
1.2 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services supplied by Harrow Movers.
1.3 Agreement means the contract between Harrow Movers and the Client, comprising these Terms and Conditions and any written quotation or confirmation issued by Harrow Movers.
1.4 Goods means all items, furniture, personal effects, equipment and property in respect of which the Services are provided.
1.5 Working Day means any day other than Saturday, Sunday or a public bank holiday in England and Wales.
2. Scope of Services
2.1 Harrow Movers provides removal and related services for residential and commercial customers within the UK. Services may include local and regional moves, packing and unpacking, loading and unloading, short-term holding of goods during transit, and, where agreed, provision of packing materials.
2.2 The specific Services to be provided will be described in our written quotation or booking confirmation. Only those Services explicitly listed are included in the price. Any additional Services requested may incur further charges.
2.3 Harrow Movers reserves the right to use suitable subcontractors where necessary, while remaining responsible for the satisfactory performance of the Agreement.
3. Booking Process
3.1 Bookings are subject to availability and are not confirmed until Harrow Movers issues written confirmation, which may be provided electronically. An enquiry or estimate alone does not constitute a booking or create a binding Agreement.
3.2 The Client must provide accurate information at the time of booking, including but not limited to:
a. Full collection and delivery addresses.
b. Details of access, parking arrangements and any restrictions at both locations.
c. A complete and honest description of the Goods to be moved, including any particularly heavy, bulky, fragile or valuable items.
d. The desired Service date and any time constraints.
3.3 Harrow Movers may conduct a pre-move survey in person or remotely, or rely on an inventory supplied by the Client. The quotation and service plan will be based on this information.
3.4 If the information provided by the Client is inaccurate or incomplete, Harrow Movers reserves the right to adjust the price, modify the Services, apply additional charges or cancel the booking.
4. Quotations and Pricing
4.1 Unless expressly stated otherwise, all quotations are exclusive of tolls, congestion charges, parking fees and any local authority charges, which will be added where applicable.
4.2 Quotations are normally provided as fixed prices based on the information supplied. However, Harrow Movers may charge on an hourly or day rate basis where appropriate, which will be stated in the quotation or confirmation.
4.3 Quotations are valid for the period stated on them. If no period is stated, they are valid for 30 days from the date of issue, provided that the Client’s requirements remain unchanged.
4.4 Harrow Movers reserves the right to amend prices where:
a. Additional Services are requested or required.
b. Access is substantially worse than advised.
c. There are unforeseen delays beyond Harrow Movers’ reasonable control, such as late key release or waiting for third parties.
d. The move includes additional distance or locations not previously disclosed.
5. Payments
5.1 Payment terms will be stated at the time of booking. Unless agreed otherwise in writing:
a. Residential moves: full payment is due in cleared funds no later than the last Working Day before the Service date.
b. Commercial moves: a deposit may be required, with the balance due on or before completion, or in accordance with any agreed credit terms.
5.2 Harrow Movers accepts common UK payment methods as advised at the time of booking. Cash may be accepted only by prior arrangement.
5.3 If payment is not received in accordance with these terms, Harrow Movers may:
a. Withhold or suspend Services until payment is received.
b. Charge interest on overdue sums at the statutory rate applicable under UK law.
c. Exercise a lien over the Goods, retaining possession until all sums due are paid in full.
5.4 Any costs incurred by Harrow Movers in recovering unpaid sums, including legal fees and collection costs, may be charged to the Client.
6. Cancellations and Changes
6.1 The Client may cancel or postpone a booking by providing written notice to Harrow Movers. Cancellation charges may apply, calculated as a percentage of the agreed price:
a. More than 10 Working Days before the Service date: no cancellation fee, subject to any non-refundable third-party charges.
b. Between 5 and 10 Working Days before the Service date: up to 50 percent of the agreed price.
c. Less than 5 Working Days before the Service date or on the day of the move: up to 100 percent of the agreed price.
6.2 If the Client requests a change of date, location or scope of Services, Harrow Movers will use reasonable efforts to accommodate the change but cannot guarantee availability. Any change may result in revised pricing.
6.3 Harrow Movers may cancel or suspend the Services without liability if:
a. The Client breaches the Agreement or fails to make due payment.
b. Provision of the Services would, in Harrow Movers’ reasonable opinion, be unsafe or unlawful.
c. Harrow Movers is unable to perform the Services due to events beyond its reasonable control, including severe weather, accidents, road closures, industrial action or other force majeure circumstances. In such cases, Harrow Movers will use reasonable efforts to rearrange the Services.
7. Client Responsibilities
7.1 The Client is responsible for:
a. Ensuring suitable parking, access and any necessary permits or authorisations at all relevant locations.
b. Packing Goods adequately and safely, unless Harrow Movers has agreed to provide packing Services.
c. Disconnecting and preparing appliances such as washing machines, refrigerators and cookers.
d. Removing, securing or protecting fixtures and fittings not intended to be moved.
e. Identifying any fragile, high-value or special-care items to Harrow Movers before the move.
7.2 The Client must be present, or represented by an authorised adult, during collection and delivery to provide instructions, confirm inventories where applicable and sign any relevant documentation.
7.3 The Client must not include in the Goods any items that are hazardous, illegal, perishable, explosive or flammable, such as fuel, gas cylinders, firearms, ammunition, chemicals, paint or solvents, unless Harrow Movers has expressly agreed in writing and all legal requirements are satisfied.
8. Excluded Items and Special Goods
8.1 Harrow Movers does not accept responsibility for the loss of or damage to:
a. Jewellery, precious metals, money, securities, stamps or collections.
b. Important documents, deeds, bonds or data of any kind stored on paper or electronic media.
Unless such items are specifically declared, agreed in writing and appropriate additional cover is arranged where available.
8.2 Certain large or delicate items, such as pianos, safes, oversized furniture or specialist equipment, may require additional labour, equipment or protections. These must be disclosed at the time of booking. Additional charges may apply, and Harrow Movers may decline to move such items if it is unsafe or impracticable to do so.
9. Liability for Loss or Damage
9.1 Harrow Movers will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods while in our custody or control will be subject to the limitations set out in this Agreement.
9.2 Harrow Movers shall not be liable for loss or damage arising from:
a. The Client’s failure to adequately pack, secure or protect Goods when packing is not provided by Harrow Movers.
b. Wear and tear, gradual deterioration, or pre-existing defects in the Goods.
c. Handling of goods where the Client has insisted on a method of moving against Harrow Movers’ advice.
d. Atmospheric or climatic conditions, including damp, mould, rust or infestation, unless caused by our negligence.
e. Loss of or damage to assembled furniture due to inherent weakness or poor construction.
f. Electrical, electronic or mechanical breakdown, internal derangement or malfunction unless there is visible external damage caused by our negligence.
9.3 Harrow Movers’ liability for loss or damage to Goods, if established, shall be limited to a reasonable cost of repair or replacement, subject to any per-item or overall caps advised prior to the move. The Client is encouraged to arrange appropriate insurance cover for Goods of high value.
9.4 Harrow Movers will not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of business, or emotional distress, arising from or in connection with the Services.
9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
10. Claims and Notification of Loss
10.1 The Client must inspect Goods as soon as reasonably possible after delivery.
10.2 Any visible loss or damage must be reported to Harrow Movers immediately upon delivery or, at the latest, within 48 hours of completion of the Services.
10.3 Any non-visible loss or damage discovered later must be reported as soon as reasonably possible and no later than 7 days after delivery.
10.4 All claims must contain reasonable details and evidence of the alleged loss or damage. Failure to notify within the stated time limits may adversely affect the ability to investigate and may reduce or extinguish any liability, except where such failure is not reasonably attributable to the Client.
11. Waste and Environmental Regulations
11.1 Harrow Movers is a removal services provider and does not operate as a general waste carrier. Any waste removal element must be agreed in advance and will be subject to applicable waste and environmental legislation.
11.2 The Client is responsible for correctly identifying any items that may constitute waste or require special disposal, such as electrical goods, mattresses, construction debris, or hazardous materials.
11.3 Harrow Movers will not transport or dispose of hazardous or prohibited waste, including but not limited to chemicals, oils, asbestos, medical waste, gas cylinders or flammable liquids.
11.4 Where Harrow Movers agrees to remove items for disposal or recycling:
a. The Client confirms that they have the legal right to dispose of the items.
b. Additional charges may apply for disposal, recycling centre fees, or compliance with specific regulations.
c. Harrow Movers will use appropriate disposal routes in line with UK waste regulations and may refuse any items that appear to breach such regulations.
12. Delays and Waiting Time
12.1 Harrow Movers will use reasonable endeavours to adhere to agreed dates and times, but timings are approximate and may be affected by traffic, weather, access issues and other factors beyond our reasonable control.
12.2 If there is a delay in gaining access to the collection or delivery address, or if we are required to wait for keys, agents or third parties, Harrow Movers may charge a waiting fee at the rate specified in the quotation or booking confirmation.
13. Data Protection and Privacy
13.1 Harrow Movers will collect and process personal data only as necessary to provide the Services, manage bookings, process payments, handle claims and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. Harrow Movers will not sell personal data to third parties and will only share it where required for the performance of the Services, for legal or regulatory reasons, or with the Client’s consent.
14. Termination
14.1 Either party may terminate the Agreement with immediate effect by written notice if the other party commits a material breach that, where capable of remedy, is not remedied within a reasonable period after notification.
14.2 Upon termination, the Client will remain liable for all sums properly due for Services performed up to the date of termination and for any applicable cancellation or storage charges.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No waiver of any right or remedy under these Terms and Conditions shall be effective unless given in writing, and no failure or delay to exercise any right or remedy shall operate as a waiver of that right or remedy.
16.3 Harrow Movers may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking.
16.4 These Terms and Conditions, together with any written quotation or confirmation issued by Harrow Movers, constitute the entire agreement between the parties and supersede any prior understandings, statements or representations, whether oral or written, relating to the subject matter of the Agreement.
